Refund policy

Returns & Refunds Policy

Last updated: September 24, 2026

Thank you for shopping at [Your Store Name]. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns & Reporting Window

• You have 48 hours from the exact time you received your item to request a return or report an issue.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Since we ship globally via our fulfillment and supplier partners, you must contact us at [support@email.com] within this 48-hour window before sending any items back. Return addresses vary depending on the specific supplier's warehouse. Requests made after 48 hours from delivery will not be accepted.

2. Refunds

• Once we receive your returned item, our team will inspect it and notify you of the status of your refund.

• If your return is approved within the policy terms, we will initiate a refund to your credit card or original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

3. Shipping Costs for Returns

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Damaged or Defective Items

• If you received a damaged or defective product, you must notify us within 48 hours of delivery at [support@email.com] with clear photos or a short video showing the issue, so we can arrange a replacement or refund with our suppliers.